Privacy Policy

1. Introduction

Femshopi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at femshopi.com, create an account, or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect information about you in the following ways:

• Personal Information: Name, email address, phone number, billing and shipping addresses, and account login credentials when you register or place an order.
• Payment Information: Payment method details are processed securely by our third-party payment providers. We do not store full credit or debit card numbers on our servers.
• Order Information: Products purchased, order history, delivery status, and return or refund requests — including unboxing videos submitted as part of a return claim.
• Technical Data: IP address, browser type, device information, operating system, referring URLs, pages viewed, and access times collected automatically when you use our site.
• Communications: Messages you send us via contact forms, email, or customer support channels.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Process orders, payments, deliveries, returns, and refunds.
• Send order confirmations, shipping updates, and service-related notifications.
• Respond to customer support inquiries and resolve disputes.
• Review return requests, including unboxing videos submitted for verification.
• Improve our website, products, and shopping experience.
• Send promotional emails or newsletters where you have opted in (you may unsubscribe at any time).
• Detect, prevent, and address fraud, abuse, or security issues.
• Comply with applicable legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share it in the following circumstances:

• Service Providers: With trusted third parties who help us operate our business, such as payment processors, shipping carriers, hosting providers, and email delivery services.
• Legal Requirements: When required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, keep you signed in, analyse site traffic, and improve performance. You can control cookies through your browser settings, though disabling them may affect certain features of the website.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to fulfil orders, resolve disputes, and comply with legal obligations. Order records and return-related materials (including unboxing videos) may be kept for a reasonable period to handle warranty claims, fraud prevention, and customer support.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information, subject to legal and contractual obligations.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, contact us using the details below.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.